How to Reset Your LemRank Password

The password reset flow

If you have forgotten your LemRank password, you can reset it via the login page.

To reset your password:

1. Navigate to the LemRank Login page.
2. Click the Forgot Password? link. This link is located below the password input field.
3. Enter the email address associated with your LemRank account into the provided field.
4. Click the Send Reset Link button.
5. Check your email inbox for a message from LemRank with the subject "Password Reset Request".
6. Open the email and click the Reset Password button or the provided link.
7. You will be redirected to a page where you can enter and confirm your new password.

Password reset links are valid for 60 minutes and can only be used once. If your link expires or you do not complete the reset process after clicking the link, you will need to initiate a new password reset request.

What to do if the reset email doesn't arrive

If you do not receive the password reset email within a few minutes, consider the following troubleshooting steps:

1. Check your Spam or Junk folder: The email may have been filtered by your email provider.
2. Verify the email address: Ensure that you are entering the exact email address associated with your LemRank account when requesting the reset. A small typo can prevent the email from being delivered.
3. Wait a few minutes: Email delivery can sometimes be delayed. Wait up to 15 minutes before taking further action.
4. Add LemRank to your safe sender list: Add noreply@lemrank.com to your email contacts or safe sender list to help ensure delivery.
5. Try again: If, after checking the above, you still do not have the email, attempt the password reset process again from the LemRank Login page.

Password requirements

For security reasons, LemRank enforces specific requirements for all passwords. Whether you are creating a new password or updating an existing one, your password must meet these criteria:

• Minimum length: At least 8 characters long.
• Mixed case: Include both uppercase and lowercase letters.
• Numbers: Include at least one number.

Examples of compliant passwords:

• Lemrank123
• SEOtools99
• mYnEwPaSsWoRd7

Examples of non-compliant passwords:

• password (too short, no numbers, no mixed case)
• lemranklemrank (no numbers)
• Password (no numbers)
• P@ssword1 (contains a special character, which is allowed but not strictly required by LemRank)

These requirements are enforced both when you enter a new password in your browser (client-side) and when the password is submitted to LemRank's servers (server-side).

Signed-in password change

If you are currently signed in to your LemRank account and wish to change your password, you can do so through your account settings. This method does not require access to a password reset link.

To change your password while signed in:

1. Click on your profile avatar or account name in the top right corner of the LemRank dashboard.
2. Select Settings from the dropdown menu.
3. Navigate to the Security tab.
4. Locate the Change Password section.
5. Enter your Current Password in the designated field.
6. Enter your New Password in the corresponding field.
7. Re-enter your New Password in the Confirm New Password field to ensure accuracy.
8. Click the Update Password button to save your changes.

Your new password must meet the established LemRank password requirements (at least 8 characters, mixed case, and at least one number). If your new password does not meet these criteria, you will receive an error message prompting you to adjust it.

Reset with 2FA enabled

Two-factor authentication (2FA) adds an extra layer of security to your LemRank account. If you have 2FA enabled and need to reset your password, the process remains largely the same as described in "The password reset flow". The critical difference occurs after you have successfully reset your password and attempt to log in with your new credentials.

When logging in with 2FA enabled, after entering your email and newly reset password, you will be prompted to enter a verification code. This code is typically generated by an authenticator app (e.g., Google Authenticator, Authy) on your mobile device or sent to you via SMS, depending on your 2FA setup.

Steps for logging in after a password reset with 2FA enabled:

1. Follow the steps in "The password reset flow" to successfully set a new password.
2. Navigate to the LemRank Login page.
3. Enter your email address and your newly created password.
4. Click the Login button.
5. On the next screen, enter the 2FA verification code generated by your authenticator app or received via SMS.
6. Click Verify or Submit.

If you encounter issues with your 2FA code (e.g., your device is lost, or the app is not syncing), follow the guidance in the "When to contact support" section.

When to contact support

While most password reset issues can be resolved independently, there are specific situations where contacting LemRank support is necessary.

You should contact support if:

• You have followed all troubleshooting steps for not receiving a password reset email and still cannot access the link.
• You have lost access to your 2FA device or recovery codes and cannot log in after a password reset.
• You believe your account has been compromised, and you are unable to reset your password.
• You are experiencing persistent errors during the password reset or login process that are not resolved by following the outlined steps.

To contact LemRank support, locate the Help or Support link on the LemRank website or within the dashboard if you are signed in. Provide as much detail as possible about your issue, including the email address associated with your account and any error messages you have received.

Related

• How to Set Up Two-Factor Authentication (2FA)